Customer expansion & retention

Your growth engine is already in the building

Landing new logos is important. But your real growth engine? It's already signed.

revlogic helps SaaS GTM teams build structured expansion and retention programs, so you reduce churn, grow accounts, and turn customers into compounding revenue. With the right strategy, your existing base becomes your best pipeline.

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STOP CHURNING, START EXPANDING

Great customers aren't growing. They're leaving

You land the deal, then the account goes quiet. Upsells are missed and renewals feel reactive. Customer success and sales aren’t aligned, and your revenue suffers.

Customer acquisition is expensive. Expansion is efficient, scalable, and margin-friendly.

"You reap what you sow. Want expansion? Start
farming
The best teams plant value early, water it often, and harvest loyalty at scale.”

— Petey Pipeline

Post-sales motion breakdowns

Churn is higher than it should be
Revenue is lost and acquisition costs rise as you work harder to replace customers
Accounts aren’t growing, even with strong adoption
Without a shared strategy for value, retention, and expansion, upsell and cross-sell opportunities slip away, slowing account growth.
Customer-facing teams operate in silos
Lack of collaboration limits growth potential and weakens customer relationships
EXPANSION ISN'T LUCK, IT'S STRATEGY

Critical metrics for driving customer expansion & retention

Net revenue retention (NRR)

Retain and grow revenue from existing customers with structured value delivery and ROI reinforcement strategies that prove impact at every stage.

Expansion ARR

Drive predictable upsell and cross-sell growth with repeatable plays that maximize customer lifetime value and unlock new revenue streams.

Customer churn

Reduce churn with proactive risk mitigation that protects key accounts, preserves revenue, and strengthens your customer base.

Customer relationships

Build trust through consistent value realization, fueling stronger partnerships, higher satisfaction, and organic growth through referrals.

BUILT TO WIN

What you get with growthREV

We help you build a complete post-sale growth engine, from strategy to systems.

Strategy & alignment
Define your retention and expansion model. Align CS, sales, and product on what “growth” really looks like.
Custom playbooks & content
Segment-specific toolkits for renewals, upsells, success plans, and exec engagement.
Training that sticks
We train AMs and CSMs on how to drive value, spot growth opportunities, and lead high-impact conversations.
Operational integration
Embed expansion metrics into CRM and CS tools. Build dashboards and cadences that keep growth on track.

Need role-based tracks, facilitation, or full program ops support? We’ve got that too.

BUILD A CUSTOMER-LET GROWTH ENGINE

How we turn retention into revenue

Diagnose

We identify how your customers expand today and where the gaps are.

Engineer

We design a growth motion across CS, sales, and product, tied to lifecycle stage, usage, and account potential.

Execute

We build the content, tools, and training that help GTM teams create and capture expansion opportunities.

Accelerate

We operationalize it inside your tech stack, so the process scales as you grow.

FROM RENEWALS TO REVENUE STREAMS

Results you can expect

Proactive renewal planning that eliminates last-minute fire drills
Clear identification and capture of upsell opportunities to drive growth
Aligned teams working collaboratively toward shared goals
Strong executive engagement that continues well beyond deal close
What’s next

The future of expansion & retention

We help teams drive value, spot growth opportunities, and lead high-impact conversations that result in more revenue.
AI-Powered retention signals

Spot risk based on usage, sentiment, and support data

Expansion enablement

Equip post-sales teams to lead value conversations, not just sell services

Connected customer journey

Align onboarding, adoption, and customer advocacy into one system

High performing account teams choose growthREV

Let’s build your engine for growth.
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